Office & Orders
01. What are your office/warehouse hours?
We are open Monday through Friday, 9:00 AM – 5:00 PM.
02. What if I have an emergency after hours?
An emergency contact number is provided on your contract.
- This number is only for urgent rental emergencies.
- Payments, new reservations, and adjustments must be handled during business hours.
03. When should I place my order?
We recommend reserving 6–12 months in advance to ensure availability, especially during peak seasons.
Benefits of early booking:
- Lock in your preferred items and dates.
- Pay a deposit to guarantee availability.
- Time to refine event details.
Short notice? We’ll do our best to accommodate orders placed within 10 business days of delivery.
04. What is your cancellation policy?
- 14 days before delivery: 50% deposit is non-refundable.
- 7 days or less before delivery: Full rental fee is non-refundable.
We understand emergencies happen, but cancellations impact our scheduling and prevent us from taking other reservations.
Delivery & Payments
01. Do you have a minimum order for delivery?
No minimum order is required for delivery within the Fredericksburg area.
Please note:
- Additional fees apply for timed deliveries, after-hours service, or weekend/holiday deliveries and pickups.
- Napkins and flatware must be rented in sets of 10.
- China and glassware are rented by the rack (typically 20 plates or 20–36 glasses, depending on style).
02. How much do you charge for delivery?
We have a standard delivery and pickup fee per truck within a 10-mile radius. Delivery beyond this area, timed deliveries, long carries, stairs, or after-hours service will incur additional charges. Please contact our office for a customized delivery estimate.
03. Can I pick up or drop off my order?
Yes, during business hours (Monday – Friday, 9:00 AM – 5:00 PM).
Important notes:
- Certain items require professional delivery and are not available for pickup.
- We may deny pickup if your vehicle is not suitable or properly equipped for safe transport.
- Late returns will result in additional fees.
04. What are your payment options?
- Credit Cards: All major cards accepted (3% fee applies).
- Checks: Accepted up to 7 days before delivery day.
- Last-minute bookings: Must be paid by credit card.
Payment must be processed prior to delivery or customer pickup. If additional charges apply for missing or damaged items, a Sales Associate will contact you.
05. Do I need to be on-site for delivery and pickup?
Yes, unless prior arrangements are made.
- If no one is available within 10–15 minutes to direct the crew, items will be placed at the crew’s discretion, or the order may be returned. Rescheduling will incur additional fees, and refunds are not guaranteed.
- For pickups, if a second trip is required, additional pickup/labor charges will apply.
06. Changes to an Existing Order Within 7 Days of Delivery?
You may add or remove items at no additional charge up to 14 days prior to your delivery date. Additions made within 0–10 days of delivery are subject to inventory availability, and rush fees may apply. Upon delivery, please inspect and verify all rental items. If anything is missing, damaged, or incorrect, notify us immediately so we can correct the issue promptly and to avoid being charged for missing or damaged items.
Setup & Equipment
01. Do you rent tents?
Yes! We offer a wide range of frame tents with white tops and accessories such as walls, lights, fans, and heaters. Contact us for details and availability.
02. Do I need a permit for my tent?
The client is responsible for obtaining any required city or county permits (such as building, fire, or staging permits) for any tent measuring 900 square feet or larger. We recommend allowing ample setup time to ensure installation is completed prior to any scheduled inspections. Please consult your local county or city regulations, as requirements may vary by jurisdiction.
03. Do you offer setup services?
Yes, we provide professional setup and breakdown for an additional per-item fee.
Please note: Linens, china, and glassware are customer-staged to allow flexibility and ensure our team can focus on larger items.
04. Do I need to clean items before returning them?
Yes, please follow these guidelines:
- Glassware: Empty and place rim-down in racks as labeled.
- China/catering equipment: Scrape food scraps into trash, then return items to labeled racks (usually 20 plates per rack).
- Serving equipment (chafing dishes, platters, etc.): Must be free of food/liquid and placed in original containers.
- Linens: Place soiled/dry linens in provided laundry bags. Wet linens must air-dry before bagging to prevent mildew.
- Additional fees may apply if items are returned dirty, unstacked, or improperly racked.
05. What is your policy on broken or missing items?
We require all rentals to be returned in the same condition they were received.
Damage Waiver:
- A small non-refundable fee added to each order.
- Covers accidental damage (e.g., a broken glass or stained linen).
- Does not cover theft, loss, vandalism, or custom/special-order items.
- If replacement costs exceed the waiver coverage, the difference will be charged. If a missing item is found and returned within 10 days of billing, we will refund the replacement cost (minus any applicable extra rental fees).
Seamless experience — From start to finish
Our mission is simple: to help you host an event that not only runs perfectly, but feels personal, thoughtful, and unforgettable
Plan